For Pet Owners

What to Expect on the Day of Your Pet’s Procedure

Please follow all pre-operative instructions including giving no food past midnight the night before your scheduled procedure. Water is okay unless told otherwise and can be given right before your pet’s appointment. After you have met with our doctor and your pet has been examined, your pet will be admitted.  Please anticipate that if your pet is having an outpatient procedure, your pet’s anesthetic procedure will likely require them to stay at the hospital most of the day. Once your pet is admitted to our clinic, we ask that you be available by phone so we can contact you with any important updates. After your pet’s procedure is completed and your pet is in recovery, we will call you with an update and give you an anticipated discharge time. At discharge, we will review postoperative care instructions and follow-up recommendations so that together we can take the best care of your pet as they heal and recover at home.


Let one of our team members know what medications your pet is currently taking. They will tell you which medications should be given the morning of the procedure. If possible, please bring all of your pet’s medications with you the day of the procedure.

Blood Work

It is important to make sure your pet has current blood work (CBC, Chemistries, +/- Urinalysis) within the last 3 months. If your pet is a senior (>13-14 years), more current blood work is recommended as well as Chest X-rays (three views). For senior cats, a Thyroid panel is also advised. These can be easily done by your family veterinary practice prior to your visit with Dr. Startup or Dr. Burton.

We ask that you request your family veterinarian forward the recent bloodwork, current medical records, and any dental radiographs taken by your veterinarian’s office via fax (865-686-6488) or email ( at least 2 days prior to your pet’s scheduled visit.

Payment Options

Payment is due at the time of service. For your convenience, we accept all major credit cards.

We also accept CareCredit, which provides financing options (some with zero percent interest) to make convenient monthly payments on your pet’s care. To learn more about CareCredit, please visit

Unfortunately, at this time we cannot accept personal checks.